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The staff were very helpful and polite. Jackie was the first staff at reception I met when I tried to check in early morning when my room was not yet ready. She kept her promise and called me when the room was available earlier in the morning when it normally only available after 2:30pm.
The room is good. Free upgrade to suite room. Free Wifi is very conenience to traveller. Near to Westminster. Walking distance to sight seeing places. Everything is good!