I stayed 8 days there. It is conveniently located, within walking distance of 3 underground stations and several bus stops. The room is spacious but my room faced the backyard with no view at all. The staffs are helpful and polite. Although the hotel is smoke-free, I always found people smoking right in front of the entrance to the hotel so that I either had to inhale the smoke or cover my nose whenever I returned to the hotel.
The hotel is adjacent to Kensington Palace and only 5 minutes walk to the High Street Kensington underground station. Lots of good food around. The concierge staff is enthusiastic and exceptional helpful. Whether is recommending place for dinner and arrange booking or buying tickets for theatre, they really help!