Execellent service in reception, room cleaning, dining, booking service. Although when I checked in, it was low season and the pool and spa area were under maintenance, they provided every alternatives to me and made me feel I was not only living at Dusit Thani but in the whole area, enjoying different hotel's service in the area.
I stayed at three differet hotels (locations) this time, and spent the last day at The Shore and i wished I've stayed there throughout the whole trip!! The room look exactly like the picture but with breathtaking view. The room and in suite pool was very clean. since the room is on the hills, they send buggy to your room any time you need to go out, and they will offer the ride with a smile anytime they see you walking or leaving their restaurant. Some 5-star hotel will make you feel like you need to spend more money to feel like you are actually at the 5-star, but not this place. after you book the room, they pamper you like everyone is a special guest. They offer free afternoon snack and drinks at their restaurant, and sent another afteroon tea to our room and fresh towel at the afternoon. The staff are all very friendly and professional, the restaurant food is not over-priced and the view is breathtaking. There are two other hotels of their chain and you can use all their pools and facility if staying at The Shore. I would definetly come back again and totally recommend to anyone want to visit Phuket.
Great staff. Really helpful cos I forgot my phone in travel agents car. Finally Front desk staff help me make a lot of call to get it back in next day!
Wifi signal is weak in room sometimes
Shower holder non adjustable
Shampoo shower gel tooth paste smell like herb
Toilet paper cant roll out smothly