Great staff service, nice view. Highly recommend for in room dining as a nice table will be set. Appreciate if the shuttle service can be improved since we cannot find a taxi to hotel from RWS and have to wait for a long time for the shuttle.
The location is convenient, only short walk to MRT station. The is a mall and super market right next door.
I enjoyed the breakfast and the staff were very attentive. I would choose to stay here again definitely.
Staff are very polite and very helpful especially the front desk, I do very appreciate
But the housekeeping is not very good , the toilet is not very clean and there are hairs next to our pillow
Good to have the 24- hours gym room
CONS: Execution was too long
Went to check in the hotel with my best friend and her mom.
But the hotel hasn't finish the preparing the room one of the rooms so they had to delay the check in time till 2:30.
When we finally had the rooms, one of them had ants.
We called the front desk informing them about the situation, they sent the housekeeping to help us.
The housekeeper came and brought pesticides with her, then decided to spray the table and the bed beside it.
My best friend, who had problems with her respiratory couldn't stand the smell of the pesticides, decided to call the front desk to see if she can change rooms. Front desk told us she have to confirm with her manager/supervisor first then it took another 10-15 minutes for them to reply us back.
PROS: Excellent Concierge
We really like the hotel's concierge especially Andy? Ady?
from check in to check out, he had delivered an excellent service. Once we were asking him about dining recommendations and he gave us satisfying answers, He also gave us personal opinions and most important of all is that he remembered us by names and small details we told him